Privacy Policy

Last Updated: May 5, 2026

Polar Bear Promo ("we," "us," "our") respects your privacy. This Policy explains how we collect, use, share, and protect information when you use polarbearpromo.com, contact us, place an order, or receive our SMS messages.

Information We Collect

Contact Info: Name, business name, email, phone number, and shipping/billing address provided when you request a quote, place an order, or contact us.
SMS Consent Data: Your mobile number, the date/time you opted in, the source of your opt-in (e.g., website contact form), and your opt-in/opt-out status.
Order & Account Info: Items ordered, artwork files, payment confirmation (we do not store full card numbers).
Usage Data: Site visits, pages viewed, anonymized IP address, browser/device type.

How We Use Your Information

Process quotes, orders, artwork proofs, production, and shipping.
Send transactional SMS and email updates about your order.
With your consent, send promotional SMS messages about new products, sales, and account updates.
Respond to customer service inquiries.
Comply with legal and tax obligations.

SMS / Mobile Messaging Program

By providing your mobile number and opting in (via our website contact form checkbox or by replying YES to a confirmation message), you consent to receive recurring transactional and promotional SMS messages from Polar Bear Promo at the phone number provided.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time. Reply HELP for assistance, or contact us at sales@polarbearpromo.com.

SMS Information Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your consent to receive SMS is not a condition of any purchase.

How We Share Information

We share information only with: (a) service providers who help us operate the business (payment processing, shipping carriers, SMS gateway); (b) suppliers fulfilling your custom-printed order; and (c) authorities when required by law. We do not sell your personal information.

Data Retention & Security

We retain order and SMS opt-in records as required for tax, legal, and customer service purposes. We use industry-standard safeguards to protect your data.

Your Rights

You may request access, correction, or deletion of your personal information, and you may opt out of marketing SMS at any time by replying STOP. Email sales@polarbearpromo.com with any request.

Contact

Polar Bear Promo
Email: sales@polarbearpromo.com
Website: polarbearpromo.com